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FAQs

FAQs

Available Payments

Paypal, Stripe, Flutterwave, etc

Returns and Exchanges

Return & Refund Policy

Thanks for shopping at JOELPEEKAY EXCLUSIVE.

If you are not entirely satisfied with your purchase, we’re here to help. We offer refund or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund or exchange of any kind.

Eligibility for Refunds and Exchanges

  • To be eligible for a return, the item must be unused and in the same condition that you received it.
  • You have 7 days to return an item from the date you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
  • Only regular priced items will be refunded or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund or exchange of any kind
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 30 days depending on your card issuer’s policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kelvin.enabulele@joelpeekay.com and send your item to:  CITY TRAIL PLAZA, No 2 UST ROAD MILE 3 PORTHARCOURT.

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Sales

Partial refunds are granted 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at kelvin.enabulele@joelpeekay.com and or 08090111163

Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following Address (CITY TRAIL PLAZA, NO 2 UST ROAD MILE 3 PORT HARCOURT).
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Please we cannot guarantee that we will receive your returned item.
  • Contact us If you have any questions on how to return your item to us
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